Return policy 

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If you are not completely satisfied with your purchase/s you can return them to us for a refund or exchange* within 14 days of receipt. Returned items need to be in the original condition and packaging.

All products are the full responsibility of the customer until they have arrived back to the stated address.

Once your return has arrived back, it will be processed within five to ten days of receipt.

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To make a return you'll need to arrange for your return shipping and pay the associated costs.  

If you have a faulty item, or if there has been an error with your order,

please email at mathilde@maisonraw.com

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(*France customers only)